One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reply time for any trouble ticket that you post or any e-mail that you send is only 60 minutes, even if you contact us on weekends and official holidays. Irrespective of the essence of your issue or inquiry, we will lend a hand right away and will supply you with the needed information to resolve any problem with your websites. The real reply time normally does not exceed 15-20 minutes, so you can just forget about waiting around for hours and hours to get a problem sorted out or what’s even worse than that – waiting around all day only to obtain a response that more info is needed whilst nothing’s sorted out. We’ll offer you assistance in a timely manner because we realize exactly how priceless time can be in the dynamic online age. The one-hour response time guarantee applies to any technical or billing enquiry that you might have with regard to our cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk team reps will be at your disposal at all times and they will reply to any trouble ticket that you post via our web hosting Control Panel within maximum one hour. The ticket response time is guaranteed no matter if you’ve got a generic question in regard to your semi-dedicated server or you bump into a predicament and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we are available around the clock to deal with any billing, general or technical issue. If you contact us about anything that is within our capacity, we’ll resolve it before we reply to you, so you won’t have to wait around for hours or even days while the problem lasts. In case there is something that you have to do on your end, we will supply you with the necessary information – what possible solutions to try, what actions to take, etc.