Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your assistance requests will be replied to in maximum 60 min after the ticket or email is submitted. If your case requires further assistance from a sysadmin, we will forward the trouble ticket or the e–mail to the person on duty, in a timely manner and we will leave a note to notify you that more time will be needed for finding the best solution. If you make use of our Managed Services package, all of the server administration services included there will be performed whenever you decide.
A Top–Quality Customer Service
We will be at your disposal 24x7 to reply to any inquiries that you may have regarding our Web Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need assistance handling server administration procedures, you can examine our Managed Services package, which includes backup space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting procedures
An Easy–to–Navigate Help Area
We have equipped the Web Control Panel with an exhaustive knowledge base, which includes extensive explanations of its features and functions. Additionally, we have created exhaustive video tutorials that will further disclose to you how to carry out a specific task or resolve a regularly encountered issue. All the educational articles and the tutorial videos are readily accessible from every Web Control Panel section via the Help and Videos buttons located in the top right corner.