A 99.9% Server Uptime
The primary advantage of constructing your own cloud hosting platform is that you do not need to worry about compatibility – you configure a special set of software tools in such a way so as to be compatible with a specific set of hardware elements. The end result is something far more steady and reliable, because there are less possible chances of failure. We’ve set up our cloud hosting system using tried and trusted hardware parts and a seriously customized version of Security–Enhanced Linux in an attempt to create a completely secure home for your own web sites.
That’s the reason why, with all our cloud hosting plans we offer a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
If you want to offer a topflight web hosting service, you can hardly count on the default network configuration in a datacenter. We’ve built our very own custom network in an effort to ensure a lightning–fast connection speed with the rest of the world.
And because of this, irrespective of which data centers you pick: our US data center, our UK data center, in our FI data center, in our Eastern Europe data center or our AU data center, you will enjoy a guaranteed 99.9% network uptime. And this guarantee is valid with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not pleased with our hosting services, or if you consider them inadequate, or if you decide that you should use a VPS servers rather than a cloud hosting account – you will receive a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have complete control over your domain names even if you delete your hosting account with us.
24/7 Technical Support
We’ve attentively handpicked each single member of our 24x7 support staff to make certain that we can offer you the best possible tech support that you can get. Each of our tech support engineers has several years of experience dealing with web hosting accounts behind his back, hence they know what they are doing. Plus, they’re at your disposal 24x7 – you can touch base with them at any moment and they’ll reply as quickly as possible.
Their average support ticket response time is under 20 minutes, whereas with many other hosting vendors you have to wait for days. Plus, we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be answered within one hour.