There are several ways to contact the web hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a ticketing system. This is the least complicated communication channel for a number of reasons. In case no tech support team member is available at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will always hit home. On top of that, you can copy/paste extensive pieces of info without worrying about misprints, and in case a specific problem requires more time to be resolved or a number of replies have to be exchanged, all the information will be in one place, so each party can always see the comments written by the other one. The negative side of using tickets to get in touch with your hosting company is that they’re usually separate from the web hosting platform, which goes to say that if you have to supply information or to follow guidelines, you’ll need to use no less than 2 separate admin consoles and this number may increase in case you wish to administer multiple domains. Besides, lots of hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud hosting is not separate from the web hosting account. It’s an indivisible part of our all-in-one Hepsia hosting Control Panel and you will be able to visit it whenever you need with only several clicks of the mouse, without leaving your hosting account. The ticketing system includes a quick-search field, which will help you track down the status of any support ticket that you have already submitted, if you need it. In addition, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to fix a particular problem even before you send a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can receive timely assistance at any specific time and if our technical support staff suggests that you should do something within your account, you can do it right away without leaving the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s far more convenient to manage everything in one single location, which is why we have incorporated a ticketing system into the in-house created Hepsia Control Panel, which comes with every single semi-dedicated server account. This will enable you to manage the correspondence with our help desk team together with your hosted content, which means that you won’t have to memorize additional log-in credentials for some other admin interface. You will be able to send a new ticket or to track down the status of an old one with no more than a few mouse clicks while you are browsing the content hosted in your semi-dedicated account. Moreover, you can go through older tickets using an intelligent search option or check relevant help articles, which contain solutions to commonly met difficulties. The built-in ticketing system is closely monitored 24/7 with the maximum ticket response time being just 1 hour, so there will always be someone to help you.