The availability of the customer and tech support that a cloud hosting company provides can tell you a lot for the services which they offer too. In the event that you can use only email messages and / or tickets, you have most probably discovered some reseller and not the hosting provider. If this is the case, you'll have to wait for several days in order to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to consult with the true web hosting company for additional assistance. When the supplier provides you with several ways of communication with quick response time available at any moment, they're almost certainly the top provider, not just a reseller. So you will reap the benefits of prompt assistance and top-notch support as they will have direct access to the servers where your account will be created. Whatever the issue - sales or technical, it's generally better to contact your web hosting company directly by using your preferred way of communication.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of receiving assistance without delay, that's why our cloud hosting services feature 24/7 technical support and various options for contact. If you don't have an account yet, you can call us or take advantage of our live chat and speak with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up getting a service which you cannot use. If you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires more analysis. In contrast to the majority of suppliers on the market, we answer to all the tickets within an hour, so you won't need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

You can test our support services even before you get a semi-dedicated server account from us since we have phone and online chat support for pre-sales, billing and basic questions. Our representatives can assist you to find the perfect package or supply you with information about our servers, in order to confirm if the system requirements for your web sites are met. If you're a current client, you'll also be able to contact us through e-mail or via our ticketing system, which can be accessed through the Hepsia web hosting Control Panel. We guarantee that when you use any of these 2 methods of correspondence, you'll get a reply within no more than an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the hosting services of other companies, even big ones, you're able to compare the reply time as it often takes an entire day for them to address a support ticket.