24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance without delay, that's why our cloud hosting services feature 24/7 technical support and various options for contact. If you don't have an account yet, you can call us or take advantage of our live chat and speak with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up getting a service which you cannot use. If you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires more analysis. In contrast to the majority of suppliers on the market, we answer to all the tickets within an hour, so you won't need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you get a semi-dedicated server account from us since we have phone and online chat support for pre-sales, billing and basic questions. Our representatives can assist you to find the perfect package or supply you with information about our servers, in order to confirm if the system requirements for your web sites are met. If you're a current client, you'll also be able to contact us through e-mail or via our ticketing system, which can be accessed through the Hepsia web hosting Control Panel. We guarantee that when you use any of these 2 methods of correspondence, you'll get a reply within no more than an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the hosting services of other companies, even big ones, you're able to compare the reply time as it often takes an entire day for them to address a support ticket.