Despite the fact that the web hosting service provided by the different companies is virtually the same, every provider has a customized platform with its own modifications and different ways to carry out particular tasks. For this reason, an information-loaded knowledge base would be amazingly useful both for persons with little or no past experience and for technically proficient users who will sooner or later discover how certain tasks are completed, but will lose some time meanwhile. The aim of such a knowledge base is to help make the service fast and easy to use, sparing users a lot of time and effort. The result is more content customers, as they can swiftly find the info they desire, and substantially less work for the client service staff representatives, because usually most of the queries and difficulties that customers have are already enumerated in the knowledge base. If the articles themselves are adequately written and cover more things, you’ll be able to discover more not only about your own account, but also about the hosting service as a whole.

Extensive Online Documentation in Cloud Hosting

All cloud hosting that we are offering come with an in-depth knowledge base where you can find everything you may ever need to know in regard to your web hosting account. Irrespective of whether you plan to set up a brand-new database, to forward a domain using an .htaccess config file or to set up an e-mail address on your desktop computer or smart phone, you can just check our help articles and all the info that you need will be there. When you go to a certain section of your Hepsia Control Panel, you can see articles that are relevant to the functions that you can access through it. If you prefer to check the whole archive of articles and get acquainted with all the functions that Hepsia offers, or only to read general information about the hosting service, you can browse through the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve tried our absolute best to cover any problem that you might possibly come across, but in case you don’t find what you are seeking, you can always get in touch with us, as our client support staff members are working 24 hours a day.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers include comprehensive technical documentation where you will see info about all the functions that our in-house created Hepsia hosting Control Panel comes with, plus solutions to various questions and problems that you could stumble upon. All installation manuals include elaborate explanations, which suggests that you won’t have to worry about missing something in case you wish to export a MySQL database, for instance. The troubleshooting articles cover a number of different feasible reasons for given problems and the solution for each of them, so in case you’re not able to send emails although you have the correct SMTP settings, for example, you can quickly find out what the reason may be and rectify the problem with several clicks of the mouse in your email client. As the Hepsia Control Panel has quite a few features, you’ll be able to find applicable articles in every single section. If you’d like to examine all help articles, click on the Help link, which is located in the top right corner of the window.