In case you have ever had a cloud hosting account before or you've dealt with any other type of online service, you are probably aware from your own experience that for certain things it is better to talk to a live person on the phone rather than exchange tickets or email messages. If you'd like to learn more about a particular service before you decide to purchase it or in case something small-scale should be done, for example, it will be far easier and quicker to get it done live. When you're able to contact representatives by phone, it is very likely that you are working with an actual hosting provider, not just a reseller. The type of support that you'll get over the phone may differ between different companies - from very general matters to expert technical support. Generally most suppliers supply pre-sales assistance and 1st level phone support, while more complicated technical matters are handled via electronic mail or tickets.

Phone Support in Cloud Hosting

Since we have live telephone support 14 hrs daily, you are able to get in touch with us and talk to our customer support representatives to get more information about the cloud hosting that we supply and make sure that our servers meet the system requirements for your web sites before purchasing anything. For your benefit, we have phone numbers on 3 continents and you are able to call the one nearer to you - in the USA, the UK or Australia. If you're already an existing customer, you will be able to call about general and billing issues, and even about some technical ones. If the trouble is strictly technical or it can take more time to handle, you'll have to employ our ticketing system, which will enable both you and our technical support crew to keep track of the info given by each side.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we offer include live phone support for 14 hours daily. If you hesitate which plan will be appropriate for your web sites, you would like to find out more about a package's features or you're looking for any other kind of information about our solutions, you'll be able to call any of the local phone numbers that we have in the U.S.A., the UK and Australia and our customer support agents will help you. In case you currently have an account, you can get in touch with us about sales and general issues, although we're usually able to help with a large number of tech issues as well. For strictly tech issues you should take advantage of our integrated ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option if your trouble can take longer time to be resolved or it needs to be escalated to our sysadmins.