Phone Support in Cloud Hosting
Since we have live telephone support 14 hrs daily, you are able to get in touch with us and talk to our customer support representatives to get more information about the cloud hosting that we supply and make sure that our servers meet the system requirements for your web sites before purchasing anything. For your benefit, we have phone numbers on 3 continents and you are able to call the one nearer to you - in the USA, the UK or Australia. If you're already an existing customer, you will be able to call about general and billing issues, and even about some technical ones. If the trouble is strictly technical or it can take more time to handle, you'll have to employ our ticketing system, which will enable both you and our technical support crew to keep track of the info given by each side.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer include live phone support for 14 hours daily. If you hesitate which plan will be appropriate for your web sites, you would like to find out more about a package's features or you're looking for any other kind of information about our solutions, you'll be able to call any of the local phone numbers that we have in the U.S.A., the UK and Australia and our customer support agents will help you. In case you currently have an account, you can get in touch with us about sales and general issues, although we're usually able to help with a large number of tech issues as well. For strictly tech issues you should take advantage of our integrated ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option if your trouble can take longer time to be resolved or it needs to be escalated to our sysadmins.